Frequently Asked Questions

Fiber optic lighting is a system that generates light from an LED engine (light source) and transmits it through thin fiber optic cables to the desired point. It is widely used in starlight ceiling, pool lighting, decorative and architectural applications.

PMMA (polymethyl methacrylate) cables are flexible, lightweight and easy to shape. They are ideal for decorative lighting. Glass fiber has higher light transmission capacity but is fragile and preferred for industrial applications.

Different LED engines are available depending on your project size and desired effects. Single-color engines for small rooms, multi-output RGB engines for large areas, and DMX-controlled engines for special effects. You can find the right engine on our device selector page.

Determine your ceiling area (m²), then choose your desired star density. An average bedroom needs 150-250 points, large rooms 300-500 points. Calculate ceiling height + 50cm spare for each point.

Pixel LED are addressable LED strips where each LED can be individually programmed. Fiber optic distributes light from a central source. Pixel LED offers brighter and programmable effects, while fiber optic provides a thinner and more elegant look.

We offer special discounted prices, priority shipping, technical support and project consultancy for wholesale orders. Minimum order quantity varies by product. You can upgrade your account to wholesale membership for wholesale prices.

We accept credit card, bank transfer/wire and cash on delivery (cash or card). Additional discount applies for bank transfer payments.

Yes, we ship to more than 30 countries worldwide. We work with DHL, FedEx and UPS for international orders. Estimated delivery time is 3-7 business days.

We offer free shipping for domestic orders above a certain amount. International shipping cost is calculated based on order weight and destination country.

For domestic orders: 1-2 business days preparation + 1-3 business days shipping, total 2-5 business days. International orders take 3-7 business days.

Yes, we send detailed installation guides with all our products. We also provide technical support via WhatsApp and email. For large projects, we can offer video guides and remote support.

A starlight ceiling requires an LED engine, fiber optic cables of appropriate diameter, and mounting materials. Cables are placed through holes in the ceiling and connected to the engine. You can prepare a complete set for your project using our set builder page.

Yes, fiber optic cables are extremely safe for pool and spa lighting as they do not carry electricity. Special end fittings and waterproof mounting accessories are available for underwater applications.

We offer free returns within 14 days. The product must be unused and in its original packaging. Returns are not accepted for cut cables.

We offer 2-year warranty on LED engines and 1-year warranty on fiber optic cables. Products with manufacturing defects are replaced free of charge under warranty.